Refund, Return & Exchange Policy
At Jewelistic.pk, we want you to shop with confidence. Please review our policy before placing your order.
1. Refund Policy
All sales are final. We do not offer refunds or accept returns for change of mind, personal preference, or hygiene reasons.
However, if you receive a defective, damaged, or incorrect product, please contact our customer support team for assistance.
2. Exchange Policy
- Exchange Period: Exchange requests must be made within 7 days of receiving your order.
- Product Condition: Products must be unused, unworn, undamaged, and returned in their original packaging.
- Processing Time: Exchanges are typically processed within 7–10 working days after we receive the returned product.
- Exchange Against Another Order: Where applicable, exchanges against another order will be processed within 4–7 working days after the returned product is received.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order details and clear photos or videos of the issue. Our team will review your request and guide you through the resolution process.
Report Promptly
Contact our support team within 48 hours of receiving your parcel.
Provide Details
Include your order number alongside clear photos or videos of the item.
Guided Resolution
Our dedicated team will review your case and ensure a seamless resolution.
4. Important Information
We recommend reviewing product photos, descriptions, and specifications carefully before placing your order. Our website and social media feature product images to help you make an informed decision.
For assistance with refunds, returns, or exchanges, please contact our customer support team.